How an order runs — from first inquiry to delivery
The Eight Steps
One order, laid out end to end — with the times that actually matter.
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01
Consulta
You tell us the model, size, quantity and destination. We reply within 1 business day.
- Você
- Send your requirement
- We
- Reply in 1 business day
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02
Selection & quote
We match the closest profile and its fittings, then send the specification sheet, section drawing, IES file and quotation. Allow 1–2 business days once your requirement is complete.
- We
- Spec sheet · drawing · IES · quote
- Time
- 1–2 business days
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03
Amostra — optional
Where a sample makes sense, we make and ship one. The sample charge depends on the item’s value; it takes 3–5 business days and freight is paid by you.
- Charge
- Depends on item value
- Time
- 3–5 business days
- Freight
- Paid by you
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04
Order & payment
We do not accept L/C. Custom (non-standard) items are paid in full before production. For standard items, payment terms are on the proforma invoice.
- L/C
- Not accepted
- Personalizado
- Paid in full upfront
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05
Production
In-stock items ship in 3–5 days. Custom profiles take 15–30 business days.
- In stock
- 3–5 days
- Personalizado
- 15–30 business days
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06
Quality control
Every order passes four inspection gates — incoming, first article, in-process and pre-shipment — each with a signed record. Full detail on our quality assurance page.
- Gates
- 4 · signed records
- Detalhes
- Quality assurance page
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07
Packing & shipping
Shipped on FOB Shenzhen, EXW or CIF terms, by sea, air, express or rail — whichever your order calls for.
- Terms
- FOB · EXW · CIF
- Freight
- Sea / air / express / rail
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08
Delivery & after-sales
Goods arrive, and you are covered by a 3–5 year warranty, depending on the product category. Partial shipments, OEM and ODM are all supported.
- Garantia
- 3–5 years by category
- Flexível
- Partial · OEM · ODM
What to send with your inquiry
Six specifications cover most of the difference between a rough price and an accurate one.
Quality, without the hand-waving
Four inspection gates on every order, and the records to back them up.
Aging, photometric measurement on the integrating sphere, dimensional checks, and a 100% surface and colour check by hand run on every batch. Records for your own order are available on request.
Questions buyers ask first
Can I get a sample before ordering?
Yes. Samples take 3–5 business days; the sample charge depends on the item’s value, and freight is paid by you.
Qual é a quantidade mínima de pedido?
It varies by model. Tell us the model you need and we will confirm the minimum.
How long does production take?
In-stock items ship in 3–5 days; custom profiles take 15–30 business days.
Do you support partial shipments?
Yes — we can split an order across multiple shipments to suit your site schedule.
Do you offer OEM / ODM?
Yes. We work to your section drawing, finish and packaging under OEM, or develop the profile with you under ODM.
Which payment terms do you accept?
We do not accept L/C. Custom (non-standard) items are paid in full before production; standard-item terms are on the proforma invoice.
What warranty do you provide?
3–5 years, depending on the product category.
Are spec sheets, drawings and IES files free?
Yes — specification sheets, section drawings and IES files are provided free of charge.
Why 6063 aluminium rather than a cheaper alloy?
It extrudes cleanly, conducts heat well and resists corrosion. That combination keeps the section straight over a long run, and keeps the LED junction cool enough to hold its output for years rather than months.
How do I confirm waterproof performance?
Ask for the IP rating report and the sealing material specification, not just the IP number. Our waterproof profiles are salt-spray tested and IP68 tested, and the reports come with your order.
Start your order
Send your requirement and we will walk you through the sequence — usually within a business day.
Prefer email? Contact us directly.